The Squeaky Wheel
Posted by Elizabeth
There is nothing to help you live life “in pencil” like a foray into the bowels of government bureaucracy. I know, because that’s where I’ve been living the past week. After changing my name two months ago I applied for a new passport, which required me to go on a madcap scavenger hunt to wrestle up the appropriate documents. Once completed, I mailed off the application to the National Passport Center and assumed the most complicated part of the process was over. After a surprisingly short amount of time I received my old passport back in the mail, along with a cheery flier stating my new passport was on the way!
And then, I waited. When I finally inquired about the status of my new passport, I was alarmed to discover that it had been mailed nearly three weeks prior. Bright and early the next day, I was the first in line at the post office. When I explained the circumstances and showed the postal worker the tracking information, which charted every move of my passport’s cross-country journey, he scratched his head, utterly perplexed. He disappeared into the back of the post office for long minutes at a time, bobbing between offices, finally returning to the desk with one simple sentence. “I have no idea where on earth your passport is.” The general conclusion seemed to be that the package had been incorrectly scanned at some point in the process, my shiny leather book lost in some kind of Bermuda Triangle of the United States Postal Service.
Being a holiday weekend, I realized I would have to wait until Tuesday – four days! – to get to the bottom of this mystery. Here is what I wanted to do:
- Panic, letting my mind indulge the worst case scenarios
- Scream and/or cry
- Take out my frustrations on poor Manny Archuleta, the unwitting messenger of the USPS
- Send a barrage of emails to the National Passport Center in the slim hopes that someone was checking their inbox on the 4th of July
- Fret and sulk all weekend
But I didn’t do any of those things. Yes, circumstances had spun wildly out of my control, but I could choose how to respond to a situation that couldn’t be changed for four days. Instead, I:
- Calmed myself down by venting briefly to Maikael
- Took a nap, after finding myself still grumpy
- Awakened refreshed and made a decision to not think about my passport until Tuesday morning
- Proceeded to have a lovely, restful weekend
But once Tuesday rolled around, I was led on a wild goose chase through the gauntlet of passport replacement. The form I needed to submit, I was told, was only available online, but once online I was provided a message that said the form was…no longer available online. Desperate pleas to have the form mailed to me were met with resistance, and those familiar feelings of anger and frustration, of wanting to control the situation, bubbled up strongly yet again. I madly mobilized into action, Googling forms and sending out calls for help on Facebook. When my attempts proved fruitless, I stopped. This can wait a day, I thought.
When I called back Wednesday morning, I was met with an entirely different situation. My series of phone calls had prompted the staff to revisit the website, confirming that the form was, indeed, no longer available online. In the 24 hours that I gave up, they had created a process to mail the necessary form to customers in need, and were happy to do what they couldn’t do the day before. Presumably, I’ll have my new passport within the month.
During the course of this experience, I realized that this was but one small example of a much larger issue. How often do we (unsuccessfully) try to control our circumstances? And what can we learn about letting go and rewriting our frame of mind?
- Never assume that the things that look easy will be easy. I set myself up for immediate disappointment and frustration when I decided in advance what parts of the process would be easy and which ones would be hard.
- Don’t panic. This sounds simple, but it’s exceedingly difficult. It’s easy to let our mind drift towards worse case scenarios, but it’s more useful to assess what things are in our control right now, and which things simply aren’t.
- While the squeaky wheel often gets the grease, you need to know when to spring into action and when to sit still. My repeated efforts eventually paid off, but success ultimately came when I stepped back and did nothing for a while. An old boss in the world of college admissions used to refer to the processing of applications around deadline time as “the pig in the python.” Sometimes it’s more effective to simply wait and let things work themselves out, rather than interfering.
- If you’re pushing hard and things are getting worse, stop pushing. I’m amazed by how easy it is to ignore what seems like such an obvious truth. Anytime we’re met with resistance in life, it’s often useful to ask ourselves if we’re getting in our own way. Often times, by taking a step back, the process will work itself out better than our own attempts to control the situation.
- The system is set up to work 90% of the time. Sometimes we find ourselves in that unfortunate 10%. When that happens, rather than getting angry, try to take it in stride and know that most of the time the system works for you – you just don’t notice it when it works.
In what ways do you try to control situations? What ideas do you have for letting go? Have you ever been the “victim” of a lost passport, a lost package, or anything else of value?


















